Shipping policy

Shipping Policy

At XtraHand®, we aim to dispatch every order as quickly as possible, ensuring your purchase reaches you safely and without unnecessary delays.

Order Processing

Orders are normally processed and dispatched within 1 working day during our office hours, Monday to Friday.

Where possible, orders may also be dispatched on Saturdays, although this cannot be guaranteed.

Orders placed on weekends or public holidays will be processed on the next working day.

UK Delivery

We currently deliver to:

  • England
  • Scotland
  • Wales
  • Northern Ireland

We currently ship within the United Kingdom only while we develop our future international shipping services.

Delivery Options

We offer the following Royal Mail tracked delivery services:

Royal Mail Tracked 48 (Standard Delivery)

  • Flat rate: £3.66
  • FREE on all orders over £28.00

Royal Mail Tracked 24 (Upgrade)

Customers may upgrade their delivery to Royal Mail Tracked 24 during checkout for faster delivery.

Please note that delivery times quoted by Royal Mail are estimates and cannot be guaranteed.

Northern Ireland Orders

Orders to Northern Ireland are shipped using the same delivery rates as the rest of the UK.

Due to current customs requirements, these orders are processed manually to ensure all required documentation is completed correctly.

Lost Parcels

If Royal Mail confirms that your parcel has been lost in transit, we will either:

  • send a replacement at no additional cost, or
  • provide a full refund.

Our priority is ensuring you receive your order as quickly as possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 3 days of receiving your delivery.

To help us resolve the issue quickly, please include photographs of:

  • the damaged product,
  • the packaging, and
  • any visible shipping damage.

Once we've reviewed the information, we'll arrange a suitable replacement or resolution as quickly as possible.

Returned or Undelivered Parcels

If a parcel is returned to us because delivery could not be completed or collected, we will contact you to discuss the available options.

You may choose to:

  • have the order re-shipped (additional postage charges may apply), or
  • receive a refund.

Where a refund is requested, it will be issued for the value of the order less the original shipping charge and a 15% restocking fee.

The restocking fee helps cover the cost of replacing packaging materials and preparing the product for resale, as returned packaging is often unsuitable for reuse.

Need Help?

If you experience any problems with your delivery, please contact us as soon as possible.

We pride ourselves on resolving delivery issues quickly, fairly, and with the high level of customer service you would expect from XtraHand®.

We're a small independent British business and genuinely appreciate every order. If you have any questions about your delivery before or after placing an order, we're always happy to help.